Shared Service Center (SSC)
NA HR Shared Service Center (SSC)
Monday-Friday, 6:00 a.m. to 6:00 p.m. (PT)
Select 3 (SRA/NEXT), 1 (Benefits), 1 (Enrollment Assistance)
Knox > GHRP Portal > Ask HR > Employee Service to submit a ticket
Online Enrollment Platform
Alight
Monday-Friday, 6:00 a.m. to 6:00 p.m. (PT)
Select 3 (SRA/NEXT), 1 (Benefits), 1 (Enrollment Assistance)
Benefit Advocacy/Navigation Support
Rightway
https://member.rightwayhealthcare.com/
Download the Rightway app in the Google Play Store or app store
Employee Assistance Program/Mental Health Program
myVirtualCare Plan
Cigna
Cigna Open Access Plus (OAP) Plan
Cigna HSA Plus Plan
1-800-244-6224 (English - Available 24/7)
1-855-202-2634 (Korean)
Kaiser
Kaiser HMO Plan
1-800-464-4000 (English)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
TTY 711 (Hearing and Speech Impaired)
Learn about SRA's Kaiser Plans
Supplemental Medical Coverage
Critical Illness Insurance
Accidental Injury Insurance
Hospital Indemnity Insurance
Prescription Drugs
Dental
Vision
Flexible Spending Accounts
Health Savings Account
Life Insurance/AD&D
Permanent Life Insurance with Long Term Care
Legal Services Plan
Identity Theft Protection
Student Loan Refinancing
Donation Matching
Digital Sleep Improvement and Anxiety Support Therapeutic Programs
Discount Programs
Pet Insurance
Nationwide
1-800-540-2016 (Member Care)
1-800-872-7387 (New Enrollments)
Backup Care
NOTE: This website is intended to summarize the benefits you receive from SRA. The actual determination of your benefits is based solely on the plan documents provided by the carrier of each plan. This summary is not legally binding, is not a contract, and does not alter any original plan documents. For additional information, please contact mybenefitsteam@samsung.com.