Included Health

Meet Included Health – Your Personal Care Team

Think of Included Health as your one-stop-shop for benefits questions and connections — sort of like a benefits concierge! You can use this valuable resource to:

Get primary care

• All medical plans now give you access to primary care doctors with your Included Health benefits. See the same doctor each time for convenient virtual appointments at an affordable cost.

Understand your benefits

• Confirm your benefits coverage, explain your options, and coordinate complex issues between your insurance and doctor.
• Help you stay up-to-date on preventive tests, schedule appointments, and coordinate the transfer of medical records.

Manage your health

• Get answers about symptoms, a health condition, and treatment options.
• Receive support for chronic conditions, pregnancy, lifestyle improvement, care coordination, and more.
• Get expert second opinions for any diagnosis or treatment recommendation.

Find care

• Get virtual urgent, physical, or mental healthcare services whenever you need them.
• Find a primary care doctor or specialist that meets your personal preferences.

Save money on healthcare costs

• Compare the prices of in-network providers and help you find high- quality care at the right price.
• Locate the lowest-cost prescription drug options for you.

Get assistance with the claims process

• View your healthcare insurance claims all in one place.
• Assist with prior authorization or pre-certification requirements at Highmark or CVS.
• Make sure everything is resolved between your insurance and healthcare provider.
• Get help from a team of healthcare billing experts available for live support.

Telemedicine and second opinion services

• Getting virtual care is now easier than ever! Anyone enrolled in a medical plan can use the Included Health app to get general health, dermatology and mental health telemedicine care, in addition to 24/7 support from your personal care team.